Return and Refund Policy
We want you to be completely satisfied with your purchase from our Shopify store. If you need to return an item, please follow our straightforward return process outlined below. As our products are fulfilled by Amazon’s Fulfillment by Amazon (FBA) service, returns are handled efficiently through Amazon’s trusted system.
Cancellation and/or Change of Address
- Because we fulfill orders through Amazon FBA, orders are processed and shipped very quickly, sometimes within just a few hours of being placed.
- If you need to change your shipping address, please contact us immediately. Once an order has been processed, we are unable to modify the shipping address. In these cases, we must first attempt to cancel the order.
- Orders may only be canceled before they have shipped. While we will do our best to accommodate cancellation requests, we cannot guarantee that an order can be canceled before fulfillment begins.
- If we are able to successfully cancel your order prior to shipment, we can issue a new order using the correct shipping address.
- If your order has already shipped, we are unable to cancel it or change the delivery address. In this situation, you may need to contact the resident at the incorrect address or work with the carrier to arrange mail forwarding or redirection, if available.
- To give us the best chance of assisting you, please notify us as soon as possible if you entered an incorrect shipping address or need to cancel your order.
Return Eligibility
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Return Window: Items can be returned within 30 days of delivery.
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Condition: Items must be returned in their original condition, including packaging, accessories, and documentation, and in the same condition as when you received them, unless the item is damaged or defective. Certain categories (e.g., perishable goods, customized items) may have different return eligibility. Please check the product page for specific details. Items that are damaged, used, or missing parts may only qualify for a partial refund or may not be eligible for return.
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Proof of Purchase: You’ll need your order number from your Shopify purchase to initiate a return.
How to Return an Item
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Initiate Your Return:
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Log in to your account on our Shopify store and visit the "Returns" section, or contact our customer service team at figandfriends@heydearfig.com with your order number and reason for return.
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We’ll review your request and approve eligible returns within 7 business days.
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Receive Your Return Label:
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Once approved, we’ll provide a prepaid USPS return shipping label via email or through your Shopify account.
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Follow the instructions to package the item securely and attach the label.
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Ship the Item:
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Drop off the package at a designated USPS return location as specified in the return instructions.
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Processing Your Return:
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Amazon will inspect the returned item upon receipt at their fulfillment center.
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If the item meets our return criteria, we’ll process your refund or exchange within 7 business days of Amazon’s confirmation.
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Refunds
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Refunds will be issued to the original payment method used on our Shopify store.
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You’ll receive an email confirmation once the refund is processed.
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Shipping costs for the original order are non-refundable unless the return is due to a damaged, defective, or incorrect item.
Exchanges
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If you’d like an exchange, please indicate this when initiating your return. We’ll coordinate with Amazon to ensure the replacement item is shipped promptly, subject to availability.
Damaged, Defective, or Incorrect Items
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If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at figandfriends@heydearfig.com with photos and a description of the issue. Notifications after 7 days of delivery may not be eligible for refund.
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We’ll work with Amazon to resolve the issue and provide a prepaid return label or replacement as needed.
Return and Refund Policy for International Orders
For international orders the following policies apply:
1. Order Cancellations
Orders may only be canceled before they have been shipped. Once an order has been dispatched, we are no longer able to cancel it. Please notify us immediately if you made a mistake and would like to cancel your order.
2. Refused Deliveries
If your order has shipped, you may choose not to accept your package upon delivery, and the shipment will be returned to the warehouse by the carrier. Please note that refused deliveries are subject to a $5 restocking fee and any other courier fees that may have occurred.
3. Delivered Orders & Returns
If an order has already been delivered and accepted, returns may still be requested, however:
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- Customers are responsible for return shipping costs back to the United States.
- Our international warehouses are unable to accept returns directly, and a returned package to these locations will result in a loss and non-refund of the item(s).
- This applies even in cases of dissatisfaction.
Questions?
If you have any questions about our return or refund process, or need assistance, please reach out to our customer service team at figandfriends@heydearfig.com. We will always do our best to assist and find a resolution!